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Personal Data We Collect

Personal Data that we collect about you.

Personal Data is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Website will be apparent from the context in which you provide the data. We collect information you voluntarily provide when registering or participating in activities on our website. Our privacy policy and guiding principles set out the ways we will manage your data – respectfully and responsibly and in line with our legal obligations. Our principles
 We put the safeguarding of your data at the centre of everything we do
 All personal data is managed respectfully and responsibly
 When we communicate with you, we aim to always send information that is relevant and appropriate
 We are proactive about managing your privacy, making sure the way we look after your personal data is secure and legally compliant
Our policy

What data we collect

We may collect personal information about you when you engage with us for a number of reasons including when you sign in , become a member, enquire about our activities and services, engage with our social media, make a donation, sign up to receive emails, create an online account, purchase something from us, register for an event,  or loan a work of art to us, or otherwise provide us with personal information that may be used by us to deliver its charitable services, enable us to provide a service to you or to enhance your experience with us.

This can include information such as your name, postal address, email address, phone number, age, bank details and credit/debit card details. Where you have made a donation to us, we will also ask you if you are a tax payer and would like us to claim gift-aid on your donation, and record this information so that we can claim the gift-aid

Website users
We may also gather information about you from your use of our website, such as which pages are most visited and which events or facilities are of most interest. We will use this information to improve our website and to ensure we provide the best services for our users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our website. By submitting your details, you enable us (and where applicable any suppliers we use) to provide you with the goods, services, information, activities or online content you select and any other related services we may provide.
Our website uses cookies to help our website work well and to track information about how people are using it. More information on cookies and how to control the cookies we use can be found on our cookies page on our website.

 Once you register with the website you will not be anonymous to us when you subsequently sign in;
You agree to endeavour to ensure that any registration information you give to us will always be accurate, correct and up to date; 

Your debit card and credit card information
If you use your credit or debit card to donate to us, buy something or pay for a ticket or membership online or over the phone, we will ensure that this is done securely and that we will not keep your details for longer than necessary for the purposes of the transaction.

How we use your data

• To provide you with information by email which we feel may interest you and where you have given your consent to be contacted by email. This may include requests for your support (please refer to How We May Contact You).
• To provide you with information about our work or our activities by post where we have a legitimate interest in sending it to you. Again this may include requests for your support

• To process a donation we may receive from you and to communicate with you in regard to the donation (this could include asking you whether you would like to sign a gift-aid declaration to allow us to claim gift-aid on your donation);
How we may contact you

By email
If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you about the wide range of programmes and offers from across us.

We will contact you by email if you have given us your email address and we are emailing you to provide the services you have requested.

We may also contact you by email if you have bought a service or goods from us and we want to contact you about similar goods or services.

We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations, inviting you to attend special events, or encouraging you to purchase tickets or products. If you enter your contact details into one of our online forms, we may use this information to contact you, even if you don’t click ‘submit’ on the form, but we will only do this to see if we can help with any problems you might be experiencing with the form or with our website.How we will store your data

We will either store your data on our own servers or in the Cloud. Accordingly, we may on occasion need to use the services of a supplier outside the European Economic Area (EEA) for this purpose, however we will ensure that your information is held in compliance with the General Data Protection Regulations. We will take all reasonable steps to ensure that your data is kept secure, including encryption, network level protection, strong password policies and dual authentication.

Keeping your personal data
We keep your personal data for as long as required to operate the service we are providing to you or for archival purposes and in accordance with legal requirements and tax and accounting rules. If we have not heard from you or you have not engaged with us for a period of two years and we do not need to keep your personal data for archival, legal or business reasons, we will delete or suppress your personal information. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

If you have told us that you do not want to hear from us at all or by a particular channel, we will hold the minimum amount of your personal data on a suppression list to ensure we comply with your request.

When we’ll share your data with third parties

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We may share your data with the other members entities, suppliers or service providers to provide the products or services you’ve requested from us

Other instances where we may share your data would be for payment processing, mailing houses, database services or website hosting.

How to change or delete your data

Do you want us to stop contacting you?
It is your choice as to whether and how you want to receive information about us and our work, and the ways you can get involved. You have the right at any time to ask us to amend or stop using your personal information, including for marketing purposes.

How to make a complaint

If you would like to make a complaint about any aspect of this Policy, please contact Naïg Desmadriguen through this website.
The Information Commissioner’s Office
You have the right to lodge a complaint with the supervisory authority responsible for all information matters, The Information Commissioner’s Office.

Changes to this Privacy Policy

We may update the terms of this Policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website. By continuing to engage with us through our services and our website you will be deemed to have accepted such changes.

ion. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!